Domestic Terms and Conditions

We've changed the format of your terms and conditions, and we now have two main documents that make up your contract – the General Terms and Conditions and your Tariff Information Label. Some tariffs have specific eligibility criteria that must be met and others have peak and off-peak times that apply. Please refer to the 'Eligibility Criteria' and 'Off-Peak Times for Time of Use Tariffs' documents to see what is applicable to your specific tariff.



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