our terms and conditions

All of our legal bumpf in one easy to find place.

Terms and Conditions Library

Getting started

We have organised all of our Terms and Conditions in to one easy to use place on our website. They are arranged in a logical order to make finding your Terms and Conditions as straightforward as possible.

Start be selecting either business or domestic, then pick your product from the list. All of our documents are in a PDF file that is easy to read on your device or download and keep.

Something in particular?

If you are unable to find what you need, or are unsure of what Tariff or Product you have, then please call our UK Support Team who will be happy to help.

0800 254 0000

Ethical data

View our latest privacy policy and understand how we process your data

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View our latest T's & C's and understand how we deliver our website as a service

View policy

Home customers

View our latest T's & C's for our home or domestic service and energy products


View our latest T's & C's for our business service and energy products

View terms