How to pay in Bristol Pounds

It’s easy to pay for your energy in Bristol Pounds; you just need to make sure you’re signed up for a Bristol Pound account and you have access to it online. Once you're signed up and logged in you can make a one-off payment or set up regular payments. 

Please note that Bristol Pound will make payments on your requested dates (as long as there’s enough money in your account). Please bear in mind that it may take up to 5 working days for your Good Energy account(s) to be updated.

Set up your payment 

1. Login to your Bristol Pound account and go to the Member Payment screen by selecting ‘Member Payment’ from the Member Payment drop-down menu. 

2. You'll need to set up your electricity and/or gas payments separately: 

To pay for your electricity bill type goodenergyelectric into the username field:

To pay for your gas bill type goodenergygas into the username field:

The Name of recipient and Transaction Type fields will populate automatically.


Set up a regular payment to Good Energy

Remember to keep your account balance topped up with enough Bristol Pounds to make your regular payments.

If there’s not enough money in your account to make a payment then it will fail. Regular payments are processed shortly after midnight on the date of the payment, so make sure you’ve topped up your balance at least a day in advance.

1. In the Scheduling drop down menu select Multiple scheduled payments

2. Enter the following information in the fields provided:

Reference Number: This is your account number on your bill

Amount: The amount you want to pay for each payment

Number of payments: The number of payments you wish to schedule, the maximum number of payments you can schedule is 99

First Payment Date: The date of first payment, defaults to the current date

Payment every: The default is a payment every month. If you wish to change this enter the required number and select the time period from the drop down list

Description: Enter a reference for your online statement, e.g. Good Energy leccy

Your page should now look like this example:

3. Click submit, you will be shown the details of the payments you are setting up and asked to check them carefully.

4. If there is something you wish to change click ‘Back’. If all the details are correct and you wish to proceed, click submit. You will be shown the schedule of payments you have set up.

For information around viewing or stopping your regular payments, please see the regular payments user guide, which you can download on the Bristol Pound website.


Set up a single payment to Good Energy

1. Set up your payment as described above, steps 1 & 2

2. Enter the following information in the fields provided:

Reference number: this will the account number on your bill

Amount: the amount you want to pay for each payment

Description: enter a reference for your online statement, e.g. Good Energy leccy

3. Click submit and you should see a confirmation screen where you can check over your payment details: 

4. If you want to make any changes, click on back. If your details are correct, click submit and you're done! 

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