Putting a face to a name - meet our customer care team

Posted in: Energy

Posted on: 14.10.2016

At Good Energy our people are the backbone and the heartbeat of everything we do. The customer service we provide is just as important to us as the ethical energy we provide you. That’s why we’re really proud to have been consistently recognised by both Which? and MoneySavingExpert.com users for all of our hard work.

Our team are an incredibly energetic and diverse bunch, so we thought we’d delve behind the scenes and introduce you to some of them.

Heather customer care

Customer Care Team Leader

Our comic book film enthusiast from Cardiff!

"Every day is a new challenge at Good Energy – you never know what you’re going to get when you pick up the phone or open an email and that’s why I love it!

Helping the customer get to the right resolution is a really satisfying feeling. My focus is to make sure that my team deliver a great experience. We don’t treat people as numbers we treat them as individuals and make sure we get things right for them first time.

It’s important that everyone at Good Energy shares the company values because that’s what our customers expect. We don’t just talk the talk, we walk the walk too! We all feel that we’re playing our part in the renewable movement – helping our customers and the environment is at the heart of everything we do.

I have a great work life balance at Good Energy. Although there’s a lot of hard work to do, there’s a lot of respect for our lives outside of work. This means I can enjoy my time at home with my family – I’ve just seen my son off to Uni, in fact!”

Customer Care Advisor

When he’s not helping Good Energy customers, he spends his time touring the UK playing the Mandolin!

“Working for Good Energy is great fun - the atmosphere is really energetic!

My role is varied, which keeps things interesting. The best thing about this job is knowing that you’re doing your bit for the environment, but the most rewarding thing is when you build a great rapport with a customer.

It’s a fantastic feeling when you speak to someone and help them with a query on their account. I like explaining everything to them in a way that they can understand. You really feel like you’re helping people.

We love to have a chat with our customers. They know we’re passionate about what we’re doing and there’s a real sense that they’re part of the Good Energy family.

I love working for a company that allows me to do good and get paid for it. The job allows me to pursue my passion for music at the weekends – I’m even off to Belgium on tour soon!”

Katrina Customer Care Expert

Customer Care Expert

When Kat isn’t helping customers solve their queries, she’s living a wild life at rock concerts, riding Harley Davidsons and teaching her keep fit class!

“There’s never a dull moment in our team! 

There are challenges, but it’s a case of doing the best possible job we can for the customer and making sure we’re human about it.

Our team is very lively (other people at Good Energy say that they can’t believe we’re the team that deals with the trickier customer queries which need a bit more investigation!) The nature of our job means we need to keep spirits high, as we have complex things to deal with. Being positive is key!

I’ve worked in customer care roles for over 23 years and I have to say that this is one of the best teams I’ve ever worked with.

The future is something that’s very important to me. I have a son and I want the best future for him, so working for a company that is striving to save the planet is just fantastic!”

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